As per Act 213 of 1996 and Act 33 of 1985, customers have the right to file a complaint with a telecommunications company about their invoice, either in part or in full. You will have up to twenty (20) days from the date of the invoice’s issuance to pay or dispute the charges contained therein.

To contest or request an investigation of your AeroNet invoice, you can call (787) 273-4143, send a written request to PO BOX 270013 San Juan, PR 00928, or email billing@aeronetpr.com. You can also visit our customer service offices or website at: https://aeronetpr.com.

If AeroNet’s determination regarding your objection is unsatisfactory, you have twenty (20) days to request a reconsideration. Failure to pay or dispute your invoice within thirty (30) days may result in AeroNet initiating its internal procedure to disconnect service for non-payment. It’s important to note that objecting to a charge does not exempt you from the obligation to pay unchallenged charges.

Independent Consumer Protection Office (OIPC)

The OIPC educates, informs, guides, and assists customers on their rights and responsibilities regarding telecommunications services in Puerto Rico. If you have any complaint or claim about your invoice, you can contact the OIPC in any of the following ways:

  • Website – www.oipc.pr.gov
  • By email – info@oipc.pr.gov
  • By phone – (787) 523-6952
  • By fax – (787) 523-6961
  • By mail – 268 The Hato Rey Center, Suite 802, Ave. Ponce de León, San Juan, PR, 00918