If you have our AeroMesh service, download the application where you can manage your Wi-Fi network and change the Wi-Fi access password.

You can access the customer portal through the following link or by visiting our website, aeronetpr.com.

In the portal, you can add additional payment methods, open technical support tickets, and request service updates. Learn more in the video below.

Watch the following video, where we show you how to change your email and reset your password.

1. Disconnect the antenna power supply and router from the wall outlet for 20 seconds. Important: Never press the RESET button on your equipment
2. Plug them back in and wait 3 to 5 minutes for them to reconnect.
3. Then, restart your device (TV, phone, laptop, etc.).

In the Customer Portal, you must follow the following steps:

1. Press the ‘Add new credit card’ button.
2. Fill in the required payment information (In “country” you must choose USA, and in “state” Puerto Rico).
3. Check the option for this new card to be your new recurring payment method.

In this video, we show you how to successfully execute a speedtest.