Here, you'll find answers to our most frequently asked questions. For more detailed information, be sure to visit our Knowledge Base.
The application will download differently depending on the device. Apple (iPhone, iPad): 1. Open App Store Go to the Apps section and in the search bar enter "HomePass by Plume" 2. Once the app is found you must press Get to download Android: Open Play Store Go to the Search section and in the search bar enter "HomePass by Plume 3. Once the application is found you must press Install to download
The Plume router password change is completed with the following steps: 1. Access the HomePass by Plume application. 2. Login to the Main Menu and go to the Access section. 3. Once in the Access section you can add a new password by clicking on New Home Password* *The password must be a combination of 8 characters or more including letters, numbers and symbols.
The payment method change can be requested by calling 787-273-4143, option 3 and asking one of our representatives for a form to assign a new recurring payment method. The form will be sent by email to be completed by the customer and returned to AeroNet to make the change in the account.
Once on the main page of the Customer Portal you must follow the steps below: Click on the 'Add new credit card' button. Fill out all the required payment information (In Country you must enter USA and in State you must enter Puerto Rico). It is important to check the option at the end to make this new card your new recurring payment method.
